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TERMS AND CONDITIONS OF SALE

ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

All sales are final. Returns are not accepted except as expressly provided.

 

Object of the contract

Subject of the contract is the online purchase of products for sale on the site www.tropic-green.com.

To purchase agreement "on line" means the distance contract or the sale of goods train between the Supplier - ON / OFF by Stefano Roncarati (the ON / OFF), P. IVA 03404641205, Viale Silvani 9 Bologna Italy - and a Customer as part of a system of organized distance sales from the Supplier that, for this contract, uses exclusively the communication technology called "Internet."

Each purchase transaction will be governed by italian law, in particular by the provisions of Legislative Decree no. 185/99 and, about privacy, it will be submitted to the rules of Law no. 675/96 and subsequent amended. All contracts, therefore, be concluded through direct access by the Client to the corresponding website at www.tropic-green.com, following the procedures indicated. For distance contracts with consumers it is explicitly invoked the rule contained in Section II of Legislative Decree. no. 206, 6 September 2005.

The Customer, by sending electronic confirmation of own purchase order, unconditionally accepts and agrees with ON / OFF by Stefano Roncarati to respond of the general conditions and payment transcribed below, claiming to have read and accepted all the information provided to him/her under the rules mentioned above, and also recognizing that ON / OFF by Stefano Roncarati does not consider itself bound to different conditions unless previously agreed in writing.

SALES PRICES AND PURCHASE

All sales prices of the products shown on the website, which are offered to the public pursuant to art. 1336 of italian Civil Codex, are inclusive of IVA, an italian value added tax. The IVA of 4% will be automatically calculated and displayed at every stage of the purchase and added to the taxable total phase of acceptance in the cart. It will be required a contribute for Customer shipping costs, clearly displayed before completion of the order, which varies according to weight, size and destination (everywhere in Europe) of the order.

The purchase contract is concluded through the exact compilation and the expression of the accord expressed on line, that is by signing the order form attached to the electronic catalog on website. The Client can pay merchandise through the payment services listed.

Customer'S OBBLIGATIONS

When the purchase procedure "on line” is close, the Customer agrees and undertakes to press and keep the present general conditions, which has already seen and accepted because this is a necessary step in the acquisition and the specifications of the product purchased: this in order to fully satisfy the conditions of articles 4, 5, 52 and 53 of Legislative Decree no. 206/2005.

The Customer undertakes to pick up the merchandise ordered: in case the package should not be removed, there will a fixed fee of Euro 50.00 over the cost of transport and storage.

It is strictly prohibited to enter false and/or fantasy data: data details and e-mail must be their only real personal data and not some other person, or fantasy. It is expressly forbidden to make multiple registrations of the same person or enter data of third persons. ON / OFF reserves the right to prosecute any violation or abuse, and for the protection of all Consumers.

The Customer indemnifies ON / OFF from any liability arising from incorrect tax records because errors supplied by the Customer: the Client is the only responsible for their proper insertion.

JURISDICTION AND VENUE FOR ANY DISPUTE

Any dispute regarding the application, execution, interpretation and violation of purchase contracts signed "on line" by the website is subject to Italian jurisdiction; except in the cases provided for by art. 63 of Legislative Decree. N. 206/2005, any dispute between the parties regarding the application, execution, interpretation and breach of this agreement shall be brought before the Court of Bologna.

DELIVERY PRODUCTS, TRANSPORT COSTS AND MINIMUM ORDER

The time of delivery of the order is to be considered indicative. The hours of withdrawal of the Couriers and the opening / closing of their offices may affect about order.

ON / OFF will not be responsible for delays of escape in case of not - collection by the Courier, closures, local holidays, strikes and / or whatever is not predictable and does not relate to ON / OFF.

The Couriers do not call in advance. Indicatively, the goods will be delivered by ON / OFF to the carrier within 48 hours.

Orders will be processed only with goods completely available. ON / OFF contractualizes Couriers which are committed to deliver the goods within 48 hours everywhere un Italy except Sicily, Calabria, Sardinia, islands, for which needs 72 hours.

For shipments abroad these days are getting longer than 24/48 hours.

The prices of shipments vary depending on the destination (Italy or abroad) and the amount of goods.

The minimum order, because an order can be processed, is 30 euro.

RIGHT OF WITHDRAWAL

The return right is regulated by the italian Legislative Decree n. 206/2005 and as amended: fall in this case the distance purchases made by telephone or over the Internet.

The Customer has the right, within 14 calendar days of receipt of goods, to exercise the "Right to Return". This right is the right to return goods purchased from the seller and the resulting refund of the purchase price.

The right of withdrawal does not apply to:

- Products used in part -

- Products damaged due to negligence of the Customer.

How to use: Send, within the above mentioned deadline, by e-mail to info@tropic-green.com a written and signed statement about the will to exercise the right of withdrawal with an explanation.

ON / OFF will accept without hesitation the return of any item except in the cases mentioned above and in original packaging, refunding the whole amount (excluding the cost of packaging and shipping, as required by Italian law).

The goods will be sent to the ON / OFF by S. Roncarati, piazza Mickiewicz n. 7 / b - 40127 Bologna (BO) Italy.

ON / OFF will, within 14 calendar days of receiving the goods and after contacting the Customer, to credit to Customer the invoice amount, excluding shipping costs.

RETURNING TERMS AND WARRANTY PRODUCTS

Upon receipt of the package, you should check that the packaging are undamaged and in perfect condition. Otherwise, it is probably that the package is opened during shipment and that the contents have been stolen. If you accept a package tampered with, and if you did not choose the insurance at the time of purchase, there is no possibility of making a claim.

Inform you that (italian Legislative Decree 22/05/1999 n. 185, and amended) the goods travel at the risk of the recipient, so ON / OFF is not liable for any theft or damage.

We report for completeness of information a part of the decree law regulating this topic: Legislative Decree 22/5/1999 no. 185 about distance contracts. "The buy/sell transactions are governed by these conditions of sale as for current Italian law. The Supplier makes shipments to the Customer with selected express Couriers and the goods travel in port with costs and risks of transport to the full load of the Customer. These costs and other expenses related to transport and / or shipment of products are counted and detailed in the order confirmation and invoice or counted as final amount in the receipt. Upon receipt of the goods at your location, the Customer must verify the integrity of packages. In case of discrepancies and / or differences, the customer refuse the package to revocation of asserting their rights in this regard. "

WARRANTY

For warranty on items purchased must send an e-mail stating the order number, order date, the defect in to: info@tropic-green.com.

The service ON / OFF will replace the defective product and return it to the address of the Customer.

The guarantee is not applicable in case of negligence and carelessness in the use and maintenance of the product.

The not compliance of the products must be reported within ten (10) days of receipt of goods.

The cost of returning the goods to the Sender shall be borne by the Customer.

Products that have been tampered with and / or opened will not be accepted and will be returned to Clientu with expenses against him.

Goods must be packed in a safe and reliable: ON / OFF will not be responsible for any damage that the product may suffer because of a packaging does not sufficiently secure and protected.

PRIVACY POLICY AND USE OF COOKIES

The following privacy document is about the site www.tropic-green.com which is operated by ON / OFF by S. Roncarati, as established by Italian Legislative Decree n. 196/2003. Your privacy is important for us. We want your experience on the Internet enjoyable and we want increase your trust in electronic commerce.

This privacy document is an integral part of our website and the services we offer, and can not in any way be separated from the User Agreement and Sale. The act of communicate information on this site, indicates the acceptance procedures described in this privacy document.

This privacy document concerns:

  • Which information about Client we collect online.

  • How we use this information.

  • Communications from the site.

  • Data sharing.

  • Changes to the Privacy Document.

The owner of the data is Stefano Roncarati. For questions or concerns regarding this statement, the Client can contact customer’s service of tropic-green.com sending e-mail to: info@tropic-green.com.

Which information about Client we collect online.

When you’re booking an order on our site, we ask you to provide personal information through a form to fill out online. This information includes your name, phone number, home phone, email address, billing address. We use this information in order to process and finalize the booking order and to tell the Client the status of the booking order by e-mail.

When you return to the site, you’ve access to all the information on your bookings orders a specific link on the home page, after entering your e-mail address and/or password. The Client has the right to request details of information held by us.

How we use this information. Cookies.

The website Tropic-green.com uses only cookies technical and analytical.

Technical cookies. Cookies are used to make technical navigation and provide the service requested by the Client. These cookies are essential for the proper functioning of the site and are used to manage the login, the contents of the truck and accessing features only to the site.

The site does not use cookies to track user navigation profiling network or create profiles on his tastes, habits, choices, etc.

Analytical cookies. This site uses cookies analytical Google Analytics as a tool for anonymous statistical analysis that helps website owners and app to understand how visitors interact with the site’s content.

Next, the operations for which we’re using the Google Analytics cookies:

- To distinguish Users

- To manage the rate of requests to Google Analytics

- To distinguish User and session

- To determine if a visit / session is new or return

- To determine if the User is making a new session / visit

- To understand how you have accessed the website.

You can arrest Google detection of anonymous statistical data about this site by downloading and installing the browser plugin on this address: https://tools.google.com/dlpage/gaoptout?hl=it.

This Site may contain links to other Web sites that have their own privacy policy. These privacy policies may be different from the one adopted by this Site and therefore not liable for the privacy policy of third party sites.

Manage Cookies. The User can decide if want to accept cookies using the settings on your browser.

Warning: Disabling all or a part of the technical cookies can compromise the use of the functionality of the site reserved for registered Users.

Disabling cookies analytical does not prejudge in any way the navigability. The setting can be defined specifically for different websites and web applications.

Log files. Like most of the servers, we use log files. The log files include IP addresses, the server type, l'ISP, reference pages and output, platform type, the time stamp (date / time), the number of clicks. These files are used to analyze trends, administer the site, track navigation path, diagnose problems with our servers and gather broad demographic information for aggregate use IP, addresses, etc… They are not linked to personally identifiable information of a personal nature.

Communications from the site.

Once completed the process of booking order, the User receives an email with the summary of product / service that have chosen. This email will also contain own booking number. You receive an e-mail to the following events:

- Sending / acceptance of the order

- Possible cancellation of the order

- Put in hand over the goods.

If you a newsletter subscriber you will receive an email approximately a month with the news about the site tropic-green.com.

Data sharing.

Limitation of Liability

Although we make every effort to preserve User’s privacy, we may be required by Law to disclose information you have provided in obtaining our product / service. We may also disclose information against someone who poses a threat to our interests (such as in the case of fraud by the customer) or whose activities could bring harm to others.

Third Party Intermediaries

We rely on external Companies for the control, the charge and billing of payments for goods and services by credit card. These Companies do not have the right to store, share and use the personal data information for any other purpose.

Affiliate sites/connected

If you access our website from another website, personally identifiable information may be shared with the company that runs the site to better understand how to use our site. Although we consider the subsidiaries reliable, we have not imposed on these companies on the Web any limitations on use or unauthorized disclosure of your information. We therefore recommend that you read the procedures for protecting the privacy of information, adopted by the company on Internet that you have directed to our site.

Information Security

We do everything in our power to protect user-information off-line. All information about our Users, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need such data for a specific job (for example, our billing clerk or a customer service representative) have access to personal information. In addition, all our employees are aware of our security and privacy. Our employees are informed of each new term and is remembered their importance we attach to the protection of privacy. Finally, the servers that store personal data are in a web farm with absolute levels of security.

Modification / deletion of personal data

If the personal data of a User (such as zip code, phone, email or postal address) changes or if a User no longer desires our service, the User can correct, update, delete or deactivate your personal data. Registered Users can edit their personal data on the relevant page to the User profile on our site. Users, whether registered or not, can contact to send an email to our customer service department or call or send mail.

Changes to the Privacy Document.

If we decide to change our policy of guaranteeing privacy, such changes will be posted in this privacy document and at the effective date of application, so that it is always aware of what information we collect, the use we make of it and, some cases, on their potential diffusion. Moreover, if they are material changes to our privacy policy, will be put on line a warning on our website that will inform Users of these modifications. We recommend you to periodically review this privacy document in order to be informed about ways in which we manage personal data.